Marketplace Operations Executive

Role Overview

Job Description

Qualifications:

• Bachelor's degree in Business, Commerce, Agriculture, Supply Chain, International Business, or a related discipline.
• 0–4 years of relevant experience in operations, procurement, supply chain, agri-business, customer success, or a similar role.
• Exceptional fresh graduates with strong communication skills, problem-solving ability, and an ownership mindset are encouraged to apply.

Major Roles & Responsibilities:

• Manage relationships with onboarded suppliers through regular phone calls and follow-ups.
• Share buyer requirements with relevant suppliers and ensure quotations are submitted within defined timelines.
• Brief suppliers on buyer specifications, quality requirements, packaging standards, documentation, and compliance parameters before quotation submission.
• Maintain regular engagement with suppliers to improve responsiveness and marketplace participation.
• Complete supplier verification and documentation, including IEC, GST, RCMC, laboratory reports, certifications, manufacturing details, and key personnel information.
• Maintain accurate supplier profiles covering product portfolio, grades, processing capabilities, certifications, production capacity, export markets, indicative pricing, and available inventory.
• Ensure supplier information on the platform remains accurate and up to date.
• Monitor buyer enquiries and coordinate supplier participation.
• Follow up on pending quotations to ensure timely submissions.
• Support buyers and suppliers throughout the enquiry lifecycle.
• Coordinate with internal teams to resolve operational issues affecting marketplace activity.
• Maintain operational records and ensure marketplace data accuracy.
• Respond to buyer and supplier queries via phone, email, and WhatsApp.
• Capture customer feedback, feature requests, and operational issues.
• Report recurring user pain points and product improvement suggestions to the Product team.
• Prepare weekly reports covering supplier activity, enquiry coverage, quotation status, supplier responsiveness, onboarding progress, customer feedback, and operational insights.

Skills Required:

• Excellent verbal and written communication skills.
• Strong relationship management and stakeholder coordination abilities.
• High attention to detail and strong organisational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-first mindset with strong problem-solving skills.
• Proficiency in Microsoft Excel, Google Sheets, and CRM software.
• Ability to learn quickly and adapt to changing business requirements.
• Willingness to travel for supplier meetings and verification visits when required.